Thursday, September 6, 2012

Efficiency vs Effectiveness

Graph, Chart, Icon, Symbol, clipThere is a lot of chatter on Twitter around data points.  What is the most effective way to recruit.  What is the percentage of folks living paycheck to paycheck.  How many people will vote for Obama or Romney.  Those are a few headlines I saw today.  Everything is about the numbers.

This week I had to travel for business.  So, I spent all weekend catching up on emails, prioritizing the tasks for the week, and finishing those last minute business processes that must be completed so payroll can be processed.  Tasks...I caught up on my tasks.

I went into work on Tuesday briefly before flying east.  When I was at the office, I had a list of "things" I had to accomplish before I left.  I cancelled a conference call, I ignored an incoming phone call (I have caller ID), and I short changed a very important person in my life that just needed help and guidance on some HR things.  This very important person never short changes me when I need his time.  BUT... my desk was clean and I was ready for the trip.

In the end, the guilt eats me alive.  I was totally efficient - isn't that what every boss wants?  I was not effective.  It was more important to get the numbers out than it was to deal with the human side of the business.  How many times do you short change those people in your daily life strictly to get the numbers out?

We are in the Human Resource Business.  Human being the key word here.  So, all I can do is say, "I'm sorry, Boss" for short changing our conversation on Tuesday.  It's time to step back and remember why we are in the field of Human Resources.  Clean desks and empty inboxes are important, but the relationships we build are more important.

Who have you short changed this week?  We all have shorted someone.  Call them, and say you're sorry.  After all...we're all human. 

 





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